Customer Support 

Radixx is committed to providing our customers with the very best support and expertise for information about Radixx’ fifth generation RadixxAir Enterprise products, including troubleshooting, solutions to technical issues, resolution of customer care features including “how to’s” and ownership of your questions and requests.

RadixxSMART, our company-wide communication and resolution tool, is your open door to Radixx Customer Support. Through the RadixxSMART system, the Radixx support team provides assistance for issues and questions that arise as you use Radixx’s continually enhanced products. Our customer service team provides day-to-day proactive consultancy tailored to your airline’s unique needs. To submit an issue, email radixxsupport@radixx.com or contact your account manager to receive your login credentials to the RadixxSMART web portal, http://portal.radixx.com/helpdesk/.

To report urgent incidents or initiate an immediate response for any unplanned error, Radixx offers phone support 24 hours a day, 7 days per week, including holidays.  To reach Radixx Customer Support, call 1.407.856.9009 and select Option 2.

Account Management

Each of our airline partners has an assigned account manager.  This person serves as an airline’s main point of contact and will remain intimately familiar with the needs of your airline.  Cumulatively, our account management team has decades of both airline and technology experience.